Release Notes
December 18, 2025
Platform Enhancements
December 10, 2025
New Features & Designations
Advanced "Team" Search: As part of our Command Post module, Command staff can now add personnel to operational activities by searching for entire teams, significantly reducing administrative time during high-velocity incidents.
Expanded Media Designation: We’ve introduced a "Media" designation, allowing agencies to issue secure Official Capacity IDs to verified members of the press.
Refined Clearance Logic: Our smart-clearance evaluation now dynamically adjusts "Armed Status" questions based on specific designations (e.g., LEO, Security, CCW), ensuring a faster, more relevant check-in process for non-armed personnel.
User Experience
Dynamic Activity Management: As part of our Command Post module, users now have full control over operational logs with the ability to edit or delete existing activities, ensuring real-time accuracy of event timelines.
Platform Enhancements
November 26, 2025
New Features
Automated Agency Verification: A new, streamlined verification engine—complete with automated agency communications and web view—now manages the end-to-end lifecycle of user verification and onboarding.
Command Staff Operations: Operational leadership can now create and monitor real-time activities directly within an active Operation.
Enterprise Single Sign-On (SSO): SurePass now supports integration with major identity providers like Google Workspace, Azure AD, Okta, Salesforce, ADFS, and more allowing for secure, one-click access for your entire agency.
Platform Enhancements
November 13, 2025
Platform Enhancements
October 30, 2025
New Features & Designations
Self-Serve Credential Activation: Officials and Admins can now activate SureCards and SureTags directly via the mobile app. This enhancement reduces the administrative burden on agency administrators while ensuring a secure and efficient deployment of SureCards.
User Experience
Navigation "Glow Up": The mobile app features a redesigned navigation drawer with role-specific items, making it easier for Admins and Officials to find the tools they need most.
October 14, 2025
New Features
The "Command Post" Pilot: The Command Post allows for full operational management of incidents, events and operations. Incident Commanders can now assign staff, define teams, and manage a common operating picture in real-time.
September 30, 2025
New Features & Designations
Custom Agency Questions: Admins and Owners now have full autonomy to create, manage, and deploy custom clearance questions at specific checkpoints. This allows for highly localized data collection tailored to unique agency requirements.
Credential Activation: Credentials now include a new "Pending" status for SureCards and SureTags in order to track credentials that have been assigned but are not yet in use.
User Experience
Automated Official Verification Updates: We’ve refined our verification process for Law Enforcement Officials resulting in a streamlined onboarding experience.
Enhanced Verification Workflow: Verification Specialists and Agency Admins now have access to a centralized dashboard to manage pending registrations, including the ability to add internal notes and view full official details.
Platform Enhancements
September 19, 2025
Security & Compliance
Security Updates
September 18, 2025
Platform Enhancements
September 17, 2025
Security & Compliance
Platform and Security Updates
New Features & Designations
Official Capacity ID™ Evolution: We have transitioned "Employment Type" to the more descriptive Designation field.
Custom Styling for Non-LEO: Non-law enforcement IDs now feature distinct visual labeling and updated styling to ensure clear differentiation in the field.
User Experience
Mobile Public Registration: The registration process for new officials has been fully migrated into the mobile app, providing a modern, native experience for users joining the ecosystem.
Operational Feature Flags: We’ve introduced a "Feature Flagging" system, allowing us to seamlessly roll out new modules, like the upcoming Command Post Module, to specific agencies for beta testing.
September 10, 2025
Platform Enhancements
Native Mobile Registration: New users can now register their accounts directly within the mobile interface.
Specialized Authentication: Added support for secure, dedicated login protocols for strategic partners, including the Colorado State Patrol.
Mobile Framework Update: We’ve upgraded our underlying mobile framework to the latest stable version, ensuring compatibility with the newest iOS and Android devices.
September 2, 2025
Security & Compliance
PIN-Verified Clearances: The SurePass platform now supports 4-digit PIN verification at checkpoints. Admins can toggle this requirement on or off depending on the security level of the location.
User Experience
Bulk Verification Tools: Verification Specialists can now perform bulk actions on pending registrations, significantly reducing the time required to clear large groups of officials.
August 27, 2025
Platform Enhancements
Mobile PIN Support: The mobile check-in flow has been updated to support the new 4-digit PIN verification requirement, providing an additional layer of identity assurance in the field.
August 20, 2025
New Features & Designations
Contract Security Role: We’ve introduced a "Contract Security" designation. These users can be managed within the system without requiring a unique email or app login, utilizing secure PINs for identity verification.
User Experience
PIN Management Suite: Agency Admins can now securely generate, view, and share verification PINs with staff. To maintain security, PINs are obfuscated after their initial generation.
Searchable Verification Filters: The Verification dashboard now includes searchable dropdowns and CSV export capabilities, allowing specialists to audit and verify officials against state databases more efficiently.
August 7, 2025
New Features & Designations
Mobile Photo Management: Officials can now upload and edit their profile pictures directly within the app, following new integrated guidelines for professional identification photos.
Smart OCID Fields: The app now dynamically displays different data fields based on whether the official holds a Law Enforcement or Non-Law Enforcement designation.
Platform Enhancements
Advanced Clearance Logs: Checkpoint questions and answers are now logged and visible within the Admin Portal, providing a complete audit trail of every clearance event.
July 22, 2025
New Features
Intelligent Check-Out: * Officials can now manually check out of locations.
Auto-Checkout: The system now automatically checks an official out of their previous location if they check into a new one.
Nightly Reset: A global "checkout" runs every night at 3:00 AM to ensure all logs are accurately closed for the day.
User Experience
Direct Support Integration: We’ve added a dedicated support widget to the Web App, allowing users to contact our help desk without leaving the platform.
Enhanced Clearance Analytics: Clearance logs now include agency names and additional metadata, making the exported data more valuable for agency reporting.
July 3–8, 2025
New Features
Bulk Official Onboarding: Agencies can now use our CSV upload tool to onboard their entire staff in minutes.
Platform Enhancements
Cross-Agency Security: We’ve tightened logic to ensure that non-law enforcement officials are only verifiable within their own agency’s checkpoints.
May – June 2025
New Features
Designation-Specific IDs: Unique visual designs for Law Enforcement Official Capacity IDs.
Auto-Session Management: The mobile app now automatically manages user sessions, ensuring that security tokens are refreshed and users are protected from unauthorized access.
Security & Compliance
Security Updates